Hemant Tewatia

Apptad Inc. · Noida, India

• Own end-to-end delivery leadership for a portfolio of concurrent enterprise MDM and data transformation engagements, managing scope, budget, timelines, quality, risks, and dependencies.
• Led MDM implementation programs from business discovery and requirements through design, build, SIT/UAT, and production rollout, ensuring governed and predictable delivery.
• Established PMO-style delivery governance with KPIs, RAG dashboards, and steering-committee reporting to senior client and internal leadership.
• Directed cross-functional onshore/offshore teams of 45+ consultants, data engineers, and analysts, driving accountability, capacity planning, and performance management.
• Designed reusable enterprise MDM frameworks, methodologies, and accelerators that standardized delivery and reduced program effort by 20%.
• Managed vendor and partner relationships and client escalations, sustaining SLAs, CSAT, and long-term client trust; delivered 90% of projects on time and within budget.

Aon · Gurgaon, India

• Led delivery of enterprise Reltio MDM initiatives across cross-functional global teams of 12+ (business analysts, developers, QA, and data engineers), owning planning, execution, and governance.
• Designed enterprise Reltio MDM data models, Golden Record definitions, survivorship rules, and match & merge logic for multidomain master data.
• Established data quality strategies — standardization, validation, and monitoring — improving the accuracy and completeness of trusted records.
• Defined data governance frameworks and stewardship workflows, formalizing data ownership, accountability, and exception handling.
• Managed Reltio Integration Hub and Workato pipelines for data ingestion, enrichment, and downstream distribution across integrated systems.
• Owned SIT/UAT, release and deployment planning, and post-go-live hypercare, providing executive KPI and status reporting to leadership.

Aon · Gurgaon, India

• Headed a global cross-functional support organization spanning L1–L4, owning end-to-end delivery for MDM and enterprise applications under strict SLA-driven governance.
• Led workforce planning, capacity management, and shift coverage across onshore/offshore teams, ensuring resilient 24x7 delivery.
• Governed production data quality and golden-record integrity, overseeing stewardship of match/merge exceptions and survivorship outcomes.
• Directed major incident management and root cause analysis (RCA), improving major incident resolution by 20% through unified governance workflows.
• Implemented automation with Workato and Integration Hub to reduce manual data-remediation effort and operational toil.

Koch Technology Centre · Bengaluru, India

• Led delivery of a global compliance-IT portfolio of 20+ applications, owning planning, prioritization, releases, and quality across cross-functional and geographically distributed teams.
• Managed cross-functional, global L2/L3 engineering and support teams, driving accountability, mentoring, and performance across time zones.
• Partnered with global business stakeholders to identify master data and compliance-data requirements and shape delivery roadmaps.
• Defined business processes, data governance practices, and data quality standards for compliance master data.
• Governed releases, QA cycles, and hypercare across global stakeholders, providing status and KPI reporting to leadership.
• Designed PowerApps automation reducing manual effort by 30% and saving INR 80 Lakhs annually.

Expedia · Gurugram, India

• Led L2/L3 production support, upgrades, and operations; performed complex troubleshooting and root cause analysis.
• Collaborated across cross-functional engineering, QA, and business teams within an Agile delivery environment to ship enhancements and fixes.
• Coordinated releases and change management, ensuring smooth deployments with minimal business disruption.
• Automated operational tasks and delivered SLA, KPI, and risk reporting to leadership.

OSC Services Pvt. Ltd. · Gurugram, India

• Managed integration projects and change cycles end to end, coordinating cross-functional development, QA, and vendor teams to deliver on schedule.
• Applied iterative, Agile-style delivery to integration workstreams, improving turnaround and quality.
• Led RCA, incident management, and stakeholder communication for integration issues.
• Trained and mentored engineering teams on integration best practices and delivery standards.